Shipping and Delivery

LOCAL PICK UP - Western Australia

Click & Collect is available from our Showroom & Warehouse located in Malaga WA. Our warehouse hours are 9:00 am - 4:00 pm Monday to Friday. 

You will be contacted via email when your order is ready to be collected.

In stock Items ordered in our showroom can be collected within 1 business days, in most cases a couple of hours. Once your goods are picked, packed and ready for collection.

DELIVERY

Some of our pieces are solid and heavy, they do require additional freight charges.

Orders under 3kg	$13.50
Orders between 3kg - 5kg	$32.50
Orders between 5.1kg - 9.9kg	$72.50
Orders between 10kg - 35kg	$142.50

 

Orders are processed Monday to Friday (ex public holidays). Orders received on weekends or holidays will be processed the next business day. Handling times for all orders are generally 3 – 4 business days from the time of order. Slight delays may occur during holiday, sale periods or during COVID restrictions.

A dispatch confirmation email including a track and trace number will be sent once the order has been dispatched. All deliveries will require a signature, unless you provide authority to leave. 

PRE-ORDERS

For all pre-orders there is a lead time. We will be in contact with you once your order has arrived and is ready to be dispatched. All shipping needs to be paid in full before we can book in delivery.

ADDITIONAL INFORMATION

At Perth Home Decor we pride ourselves on ensuring your orders are packaged with the highest of standards and delivered by a select group of freight carriers. As these are unprecedented times there are likely to be shipping delays which are out of our control and we apologies for any inconvenience caused. 

Our product is shipped on a post code related shipping calculator with availability to a majority of postcodes within Australia. We are currently unable to deliver to some - if you are having trouble checking out of your cart and need an estimates for a postcodes outside of our range, please contact us directly for a quote.

DELIVERY OF GOODS

Perth Home Decor will arrange a freight company to deliver to the purchaser’s address, unless the purchaser states otherwise or selects, when ordering the click and collect service from the Perth Home Decor, WA warehouse. Liability passes to the purchaser upon delivery of the goods to the designated address of the purchaser.

Freight is payable at checkout, therefore freight costs are the responsibility of the purchaser, and are additional to the cost of goods sold.

The purchaser must sign for the number of cartons received upon delivery. Perth Home Decor will not be held responsible for cartons signed for, but not received. If upon delivery cartons are damaged, we ask that you please mark the consignment note and notify Perth Home Decor immediately. Please note that bulky and fragile items require specialist carriers and may take longer to reach nominated destinations. Orders will only be sent directly to purchaser’s client at Perth Home Decor discretion.

If the goods are to be delivered to a location other than ground level, then sufficient access must be available by staircase or lift. If delivery cannot be made to the location specified due to the nature of the premises, insufficient access, incorrect detail regarding the access provided or unavailable to meet the delivery, the customer will be liable for all additional costs incurred. If the item(s) is(are) returned, the customer is liable for all additional delivery costs and restocking fees.

SITE DELIVERY CHECKLIST

Perth Home Decor will not accept responsibility for delivery failures or delays by our delivery contractors with items returned due to access limitations. To ensure you have a smooth and seamless delivery please see the points listed below as these are what you are required to agree with before checking out an order on our website. Delivery price does not include assembly, product unpacking or rubbish removal.

All of Perth Home Decor Shipping rates are for ground floor delivery only. Additional shipping charges may be applied if;

• Address is residential.
• Address contains stairs or a lift.
• Driveway have a gradient of more than 10 degrees.
• Delivery takes more than 15 minutes.
• Delivery is outside of usual business hours.
• Placement of furniture items within a premises.

You agree that;

• You have checked the size of your products, including packaging and determined that they will definitely fit either into a lift cart, between accessways or via stairs into the intended property.
• You have checked if the lift requires a booking and have arranged in a timely manner.
• You have assessed if a loading dock booking is required and have arranged this prior to delivery.
• You have assessed vehicle restrictions, ie, vehicle height. Please note, virtually all furniture items are delivered by a furniture truck and will need suitable access.
• You have assessed there is sufficient parking and clearways noted for delivery trucks.

If delivery cannot be made or is delayed due to the nature of the premises, insufficient access, incorrect access details provided or no-one is home, the customer is liable for all addition freight costs and restocking fees.

DOMESTIC SHIPPING

Our product is shipped on a post code related shipping calculator with availability to a majority of postcodes within Australia. 

INTERNATIONAL SHIPPING

Our online store is currently unable to ship internationally. If you wish to arrange international shipping please contact us with your enquiry.

CARRIER TRACKING

A tracking number and carrier information will be sent to you in an email once your goods have been packed and dispatched from our warehouse facility in WA.

LOST OR DAMAGED IN TRANSIT

In the unlikely event that an item arrives damaged or faulty, we request that you notify our Perth Home Decor within 7 days of receipt of goods for a replacement (if available/suitable), credit or refund. 

If you require additional services or have any questions regarding your delivery please contact us.